Terms and Conditions of mezzalyn.
1. Introduction
These Terms and Conditions (T&Cs) apply to all contracts between mezzalyn. and its customers regarding the services offered in baubiological consulting and certification of living spaces. By using our website and booking our services, you agree to these T&Cs.
2. Subject of the Contract
mezzalyn. offers freelance services in the field of baubiological consulting and certification of residential spaces. These services are offered as a system/product. Our customers are primarily property developers, project developers, real estate agents, and individuals seeking to create or certify healthy and sustainable living spaces.
3. Consulting and Certification
a. Consulting: Baubiological consulting is primarily provided digitally via common meeting platforms. On request and for an additional fee, on-site visits and sampling are available. The prices for on-site visits and sampling can be found on the corresponding pricing page at mezzalyn.com.
b. Certification: After the consultation and review of the submitted documents, the residential space is certified. This certification can be verified online using a code for authenticity. The basis for the certification is the SBM-2024 standard. Certificates reflect the current state of the property, and mezzalyn. does not assume liability for changes to the property after certification.
4. Conclusion of the Contract and Payment Terms
a. Conclusion of Contract: The contract is concluded when a service package is booked via the mezzalyn. website. The customer must provide the necessary documents for conducting the consultation and certification. Payments are processed via the payment solution Stripe.
b. Payment Terms: Payments are to be made in advance when booking the service. After payment, the customer will receive a link to a form where they must provide the necessary data for certification.
5. Cancellation and Refund
a. Customer Cancellation: The customer has the right to cancel the contract within 14 days after booking without providing a reason. After this period, cancellation is no longer possible.
b. No Refund Policy: mezzalyn. does not offer refunds if the customer fails to provide the required documents on time or decides not to use the service after payment.
6. Liability and Warranty
a. Limitation of Liability: mezzalyn. does not assume liability or warranty for the accuracy of the certificates, as the condition of the property may change after certification (e.g., through renovations or alterations). We are not liable for damages that occur after certification, unless caused by gross negligence or willful misconduct by mezzalyn.
b. Liability for Damages: mezzalyn. is not liable for damages resulting from the use of the service, unless such damages are caused by gross negligence or willful misconduct by mezzalyn. Liability is limited to the value of the service provided.
c. Fraud Attempts and Claims for Damages: mezzalyn. reserves the right to take legal action against fraudulent activities, unjustified claims for damages, or attempted extortion. We are not liable for unfounded claims for damages based on false or incomplete information.
7. Data Protection
mezzalyn. stores customer data in its CRM system for processing and fulfilling the service. The data is used solely for the purpose of performing the contract and will not be shared with third parties. For more information, please refer to our Privacy Policy on our website.
8. Jurisdiction and Applicable Law
a. Jurisdiction: The jurisdiction for all disputes related to this contract is Lisbon, Portugal.
b. Applicable Law: The laws of the European Union and Portugal apply.
9. Contact
If you have any questions about these T&Cs or the services provided, you can contact us at the following:
mezzalyn. – Healthy Living Spaces
Rua Castilho 14C
1250-069 Lisbon, Portugal
Email: lisboa@mezzalyn.com
Phone: +351 920 760 259